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Privacy Policy

Last Updated: January 5, 2026

Introduction

TDG Freight ("we," "us," or "our") operates DriverShield ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using DriverShield, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

• Email Address - For account creation, authentication, and communication
• Payment Information - Processed securely through Stripe (we do not store card details)
• Subscription Details - Plan type, billing history, payment status

Usage Information

• Chat Messages - Your conversations with the AI assistant
• Uploaded Documents - Files you upload for analysis (PDFs, images)
• Usage Metrics - Features used, message count, login frequency
• Device Information - Browser type, operating system, IP address
• Cookies - For authentication and service functionality

2. How We Use Your Information

• Provide and maintain the Service
• Process your subscription and payments
• Send you service-related communications
• Improve and personalize your experience
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Respond to support requests

AI Processing and Limitations

DriverShield uses artificial intelligence technology to analyze your questions and provide guidance. Your messages are processed by AI systems that may be operated by third-party providers (Google). While we implement safeguards, AI systems can make errors or provide incorrect information. You should verify all AI-generated information before relying on it for business decisions. We are not responsible for errors, omissions, or inaccuracies in AI-generated responses.

3. Data Storage and Security

Where We Store Data

• User Accounts - Supabase (cloud database)
• Payment Processing - Stripe
• AI Processing - Google (Gemini API)
• Files - Temporarily processed, not permanently stored

4. Data Sharing and Disclosure

We Share Your Information With:

• Stripe - Payment processing
• Google (Gemini AI) - AI message processing
• Supabase - Database hosting
• Netlify - Web hosting

We Do NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your conversations for AI training
• Share uploaded documents with anyone

5. Data Retention

• Account Data - Retained while your account is active
• Chat History - Not permanently stored; processed in real-time only
• Payment Records - Retained for 7 years for tax/accounting purposes
• Uploaded Documents - Processed temporarily, not permanently stored

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Update or correct inaccurate information
• Request deletion of your personal data
• Close your account

To exercise these rights, contact us at: support@drivershield.ai

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know - What personal information we collect and how we use it
• Right to Delete - Request deletion of your personal information
• Right to Opt-Out - We do not sell personal information
• Non-Discrimination - We will not discriminate against you for exercising your rights

To exercise these rights, email: support@drivershield.ai with "CCPA Request" in the subject line.

8. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including data access, correction, deletion, and the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting th